Help with a job questionnaire please..?
they had around 20 questions but these are the one i didnt know what or how or what words to use..
im very confused, and i should submit the awnsers in 2 days from.
please hope me luck, and thaks for your help!!
here are there questions,
1- In your own words describe our job description and requirements.
2- In your own words describe what type of employee we are looking for.
3- Describe how you can contribute to our company.
4- What are your strengths?
5- What are you weaknesses?
6- What are your short and long term goals?
We are looking for a Coordinator supporting Arabic and English speaking Customers in the Middle East and North Africa. This is a middle executive level position for someone who is passionate about assisting Customers and committed to owning the delivery of an exceptional customer care experience. You must be someone who enjoys a challenge and has had experience participating in a collaborative environment.
Primary Responsibilities:
Customer Care Coordinator is the voice and face of the Client. You will be speaking on behalf of the Client and therefore must maintain professional and high standards at all time.
You will be responsible for attending promptly to Customer communication (mainly emails and calls) and offer a fast, effective and professional service and assistance.
You will respond to Customer communication and if necessary escalate it through other departments.
You will be responsible for logging, tracking and responding to Customer contacts within the contracted Service Level targets.
You will be responsible for updating the database with the case details and following up on it until resolved / closed.
You will be required to use various systems to provide Customers with required information.
You must be able achieve key performance objectives as identified by Clients and Management.
Salary:
For the right candidate we offer a very competitive salary and package including performance bonus, private medical insurance, ticket and annual leave along with visa and training. We believe in investing in our staff to enhance their skills and to benefit them in their long term careers.
Skills
You must be fluent in written and spoken English and Arabic (French is an added advantage) and capable of using correct grammar, pronunciation, and clearly speak and write in both languages.
You must be able to write emails and letters in business language (English and Arabic).
You must be able to translate from Arabic to English and vice versa.
You have to be a good listener and an excellent communicator with the ability to multi task as required.
You will be a natural problem solver and be capable of making decisions using creative and active problem resolution and be able to think ‘outside the box’.
You should understand the importance and meaning of good customer service and consistently strive to put this into practice with a confident and professional attitude always focusing on being the best you can be.
You should be able to work on your own initiative and as part of a team. You should be friendly and professional at all times to Co-workers and Customers, self motivation and a positive attitude are definite requirements.
You should be able to face changes and challenges and be capable to adapt quickly. You will play an active role in learning new skills and grasping new concepts.
You must have strong interpersonal and time management skills as well as ability to work independently in a fast-paced environment.
You will have to demonstrate exceptional troubleshooting and problem-solving skills.
You must be reliable, punctual, well organised, with the ability to multitask and prioritise workload.
You must be able to work with email, phone, and ticketing systems.
You must have knowledge of Internet Explorer, Microsoft Office; including Word and Excel, and as well as other internal applications.
You have to be flexible and able to work as assigned. Some evening work, overtime, weekend work may be necessary.