To Speak With A Tapit Specialist – Call 1-800 518 9125‏

Many businesses have used Tapit EX call accounting for their call centers to track and monitor both incoming and outgoing calls.  By incorporating the Tapit call accounting system with a product called Tapit Replay or Replay-AVA, you can further improve your customer service and increase productivity as well.

Replay-AVA call recording software is simple to install and to use.  All you need to do is to select a tapit call accounting report and click and play back any recorded conversation.  Since all of the voice recording files are stored centrally, you or anyone else can easily access them by using the specific user login ID.  Any supervisor with access can view the call accounting reports and listen to the recorded calls simply by opening up a web browser.  Replay-AVA recording is extension based and so it is fully scaleable, easily growing to suit your company’s growth as well, without straining your budget.

Since the Replay-AVA is a station side recording solution, clients may specify which extensions to record and purchase licenses for only the number of the extensions to be recorded.
Key Features:

* 100% software solution. No hardware to install or configure
* Fully scaleable; priced by number of extensions to be recorded
* Web interface allows password-protected remote access to calls;
* Search for call by date/time, extension, employee name, caller ID, dialed number and
call duration;
* Download or e-mail recordings for future reference
* Works with Avaya Communication Manager and AES.
* Ability for Supervisors to “listen in” to live calls
* BEEP Insert clearly alerts all parties to a conversation that this call is being recorded
* Automatically archives recordings for future storage
* May automatically delete recordings at predetermined intervals

Required Avaya Components

  • AES 3.0 or higher Core 2 Duo Processor
  • Communication Manager 3.0 or higher
  • 2 TSAPI licenses per extension to be recorded
  • DMCC Licenses=concurrent calls to be recorded
  • MedPro licenses = DMCC licenses

Tapit/Replay PC Specifications

  • Core 2 Duo Processor
  • 2 GB Ram
  • XP Pro (preferred) or Vista
  • IIS Installed
  • 500 GB Hard Drive – 67,000
  • 2 Network Cards