Comcast erroneously shut down my business for 4.5 hours–need suggestions on our rights?
independent contractor for Comcast (isp) showed id & paperwork & stated he needed to see our equipment & make sure it was installed correctly & install a new HD chip. We let him into equipment room & he removed our modem & shut down all our computer systems. He explained he was removing our equipment because we had not paid. I said impossible we had a new acct (we moved 3 weeks ago) & had a credit balance on old acct. I asked him to let me get Comcast on phone to clarify & he refused handed me a piece of paper that said collections receipt & left. After numerous calls 4.5 hours later they came & re-installed a new modem, reset computers& apologized. contractor was supposed to have picked up our old equipment & we did not owe anything–we lost business. How should we resolve. They are offering month’s free service. contractor made accusation in front of clients & lied–if comcast had called or he had told truth we could have given old equipment & avoided all the aggravation.
Shut down work of 7 staff–lost 2 clients (one 00 commission 2nd 0 commission). Their service costs are irrelevant but is 0 a month
The service I have with comcast is a business service. I do not have residential service!!!!! The service agreement for business is totally different. If they can’t be depended on then they should not sell it. Purchasing another back up system would defeat the purpose since the cost would be the same. Do you have two phone companies providing phone service?
Filed under: Business Phone Systems
Business internet can be a lot more expensive than the other posters realize. If I understand what you added, then they offered you $160 dollars as reimbursement. You will have to stick to your guns if you want any sort of actual reimbursement for the strong arm tactics they used.
However, it is not quite likely not worth a lawsuit. You’ve been screwed by big business. Try getting them to give you a cash reimbursement and go with another provider if possible, with them paying for the setup.
take the free month. it was 4.5 hours.
it’s 33 bucks a month. that’s about a buck a day. you lost service for about 20% of a day. that’s 20 cents.
are you seriously going to pursue a reimbursment of 20 cents?
really, take the free month and be hapy.
If you read the Comcast "terms of service" it clearly states that it is ENTERTAINMENT service only, not for use with business. They are not responsible if your business loses money from the service going out.
Also, it was only out 4.5 hours. If you pay the full price, and not a promotion, that only works out to $1.43 for an ENTIRE DAY. That means 4.5 hours is only worth about 26 cents. They are not responsible for your business losses.
If you are going to use an entertainment based service for your business needs, then you’d better make sure you have some sort of backup plan. Every good business has a back up plan in case the Internet goes offline.
If you’re this upset about 4.5 hours, just what are you going to do when there is a service outage for 1 day or longer? This stuff happens and isn’t preventable.
Get a back up service for emergencies or sign up for the business service.