Customer Service Manager Salary??? 10 POINTS FOR BEST ANSWER?
I am looking for responses from actual Customer Service Managers in a large corporate office setting. I have Sales Management Experience but this is my first venture into Customer Service Management.
I am in the Chicago land area.
PLEASE NO SALARY.com links I AM LOOKING TO HEAR FROM REAL CUSTOMER SERVICE MANAGERS or HR MANAGER THAT WOULD ACTUALLY KNOW AN ACCURATE ESTIMATE.
Job description requirement below:
Company is a "fluid power" and other industrial products distributor
The ideal candidate must possess 4-8 years of inside sales management experience, excellent leadership, communication, computer and organizational skills. In addition, the candidate should be customer service oriented and have the ability to work in a fast paced environment. This job requires at least 6-10 years of experience in an industrial setting, a college degree (preferred) and the ability to be a team player as well as a team leader.
Filed under: Business Phone Systems
I’ve worked in recruiting and hiring for more than 10 years.
With 4-8 years experience in sales and management coupled with 6-10 years overall industrial experience, I would expect $75-$90K, the higher end based on your ability to negotiate and assuming a recruiter is not helping you get this position (who obviously gets a cut of your starting pay).
Hope you get the job!
You won’t get an easy answer,
Salaries are highly dependent upon where you work. The salary for this type of job can range from $30K to $75K, depending upon complexity of the job and responsibilities.
Honestly, I would say you can expect anywhere from 30,000 a year on up. It will depend on your experience and education, on the company’s size, profit, market, and margin. It will depend on how much they feel that position would warrant. There really are a lot of factors, too many to give a concrete number.
they’re going to work you to death. In six months you will be a quivering mass of jellied nerve ends. That’s what customer service does. I ran my department a few years back, then quit the company. I came back a few months ago (6 years later) & now make better money (pay+commissions) than I did as a manager, AND I can hand off all the crap to the new manager!!
i am not the person you asked for but these figures are accurate. this is from the US department of labor using figures as of the end of 2006.
Customer Service Managers pay scales fall in line directly with Sales Managers.
Earnings
Median annual earnings in May 2006 were $73,060 for advertising and promotions managers, $98,720 for marketing managers, $91,560 for SALES MANAGERS, and $82,180 for public relations managers.
Median annual earnings in the industries employing the largest numbers of sales managers were:
Professional and commercial equipment and supplies merchant wholesalers $112,810
Machinery, equipment, and supplies merchant wholesalers 93,450
Salary levels vary substantially, depending upon the level of managerial responsibility, length of service, education, size of firm, location, and industry. For example, manufacturing firms usually pay these managers higher salaries than nonmanufacturing firms. For sales managers, the size of their sales territory is another important determinant of salary. Many managers earn bonuses equal to 10 percent or more of their salaries.