I run a software company that is myself and a part-time employee. We are in the second year of operation and still in the customer building stage.

I run everything from sales, customer service, and development. My part-time person helps out with sales and development.

A question I get asked during the prospecting stage is the size of my company. This always puts me on edge because I feel that the prospect will not want to do business with my company, due to the size.

I always answer that we are a small company with two employees and that our size allows us to provide a personal level of service. It is usually after this that the sale ends up in the toilet.

What is the best and more importantly, ethical way to handle these kinds of questions?

Filed under: Business Phone Systems