Best Buy Reward Zone said I was about 450 points shy of Silver Status (2500 pt total). I decided to achieve the status by making more purchases. I spent the money to get the points, knowing it takes 35 days for the points to post after the purchase(s) so they would post before new year. Now the points are still pending after 2 months when they say it takes approx 35 business days. It is Jan 1, 2010 and my point balance is 0pts (wiped because of new fiscal year, but if they would have given me silver status these points would have carried over) and I have no Silver Status!!! I’ve been on and off the phone with them and about a month ago they assured me I made Silver Status and that I’d get something in the mail in two weeks, but now that it is a month later I have not recieved anythng and they deny having said that although I have case #’s for these conversations with them. Furthermore they are telling me Silver Status is removed after one year if you do not make 00 in purchases, but no where on their site does it say you must spend EVERY year to maintain that status, or that you will lose it if you do not. I even spoke to a supervisor who could not show me where on the website it says this.
Basically I was told I was ‘x’ amount shy of this status which had me go out and spend, then because of some glitch in their system (that’s what they called it) my points are not posting or lost! Their misleading me had me spend more money than I would have to attain something they are not giving me because they don’t know how to maintain their records or computer systems!
Given the problems at hand and the grief I’ve been through; does it seem just to pursue legal justice in this matter?

Filed under: Business Phone Systems