Tuesday, November 16th, 2010 at
2:57 am
This is an ongoing battle between me and WD to get my drive replaced that was under warranty.
They assured me they would send me a replacement but I needed to give them my credit card information as a security deposit until they got their drive shipped back. They gave me tracking info for the new drive and it said delivered, but needless to say, as I’m writing this, I never got the drive. Alas, they charged my credit card for 0 and ignored my emails. I called them on the phone a few months ago and they put me on hold for 35 minutes only to get a busy signal. Here is a cut/paste of the email transcript regarding my RMA
============================================================================================
We were not able to
process your email. Please REPLY to this message and enter the text
between the specified lines. Your message has been attached.
[===> Please enter your reply BELOW this line <===]
[===> Please enter your reply ABOVE this line <===]
Sincerely,
Western Digital Service and Support
email.txt
email.txt
3K View Download
I never received the drive and today I have a charge to my bank account of
0.00.
Please correct this problem immediately.
On Sun, May 10, 2009 at 3:19 AM, Western Digital RMA <noreply@wdc.com>wrote:
> [===> Please enter your reply BELOW this line <===]
>
>
>
> [===> Please enter your reply ABOVE this line <===]
>
> Dear XXXXXX XXXXXX,
>
> This is a confirmation that we have shipped to you your replacement drive
> for RMA #81263653. If you have any questions about your RMA please reply
> to this email. If the information is correct, please do not reply back to
> this email.
>
> Please remember to ship us your defective drive as soon as possible.
>
>
> RMA Number: 81263653
>
> ————————————————————–
>
> The shipment tracking number will be available on our website at
> > http://websupport.wdc.com/rd.asp?p=v&t=101&l=en&r=81263653&z=70117
> within 36 hours from the time this email was sent to you. Please allow 1
> business day for the shipping carrier to update their system before the
> shipment tracking number becomes valid.
>
> Replacement drive(s) have been shipped to:
>
> XXXXXX XXXXXX
> XXXX XXXXXXXX XXX
> NEW ORLEANS, LA 70117
> UNITED STATES
>
>
> Serial No. Product No. Shipped Date (GMT)
> ———— ————— ——————
> WXEZ07F72570 WDXMS1600TN 5/9/2009
>
> ————————————————————–
>
> Additional Links about your RMA:
> View/Print RMA Premailer
> – http://websupport.wdc.com/rd.asp?t=102&l=en&p=m&r=81263653&f=e
>
> Shipping and packing information
> – http://websupport.wdc.com/rd.asp?t=103&l=en&p=rp
>
> View RMA Status
> – http://websupport.wdc.com/rd.asp?t=104&l=en&p=v&r=81263653&z=70117
>
> Technical FAQ and Knowledge Base
> – http://support.wdc.com/product/kb.asp?groupid=201&lang=en
>
> Installation Help and Manuals
> – http://support.wdc.com/product/install.asp?groupid=201&lang=en
>
> Software downloads
> – http://support.wdc.com/product/download.asp?groupid=201&lang=en
>
> Warranty and Replacement
> -
> http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_alp.php?p_cats=122&p_cv=1.122&p_pv=3.253&p_p…
>
> How to cancel an RMA
> -
> http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3325
>
> Sincerely,
> Western Digital Service & Support
> http://websupport.wdc.com/rd.asp?t=105&l=en&p=h
>
===================================================================================================================
I was flat out ripped off by a huge company, what do I do?
If anyone from WD is reading this, I am going postal. I’m going to file a Ripoff Report and share this story on every review site I can find. I would like my money back, my replacement drive and an apology from your CEO.