I am researching different options for a client that is interested in setting up a call center? I would like to know if we install a cable broadband services how many vonage/ voip lines can be talking at once without any errors..?
thanks for the additional help, however what is my best option to get more VOIP lines working at once? Running two dsl lines into the business? I am trying to keep the cost down however we could always just get normal phone service from verizon. A further help would be great thanks
Summer 2008 I worked for Lifetouch Prestige Portraits through a temp agency called StaffMark. November 4th, 2008, I was called into the office and was told that my supervisor didn’t think my shirt was appropriate. I was wearing a green tank top with a green cap sleeve blouse over it and was covered by a blanket as it was a call center that tends to be ridiculously cold. The three StaffMark employees that were in the office all claimed that my attire was nice and very professional, but since a complaint had been made, I had to go home and change.
I advised the women that if I had to leave, I would probably be unable to return until the next business day. I had never missed any work before and was told I would get points marked on my employment sheet, but it was fine if I couldn’t return until the next day. I got a call from the office at closing time, about 5 p.m., saying that, due to my refusal to return to work, I was being terminated and I could pick up my things the next business day, if possible.
I returned to the building the next day to pick up my things and asked why I was fired. They told me they had decided to terminate me for my refusal to return to work (even though it was the only day I had missed and you can miss up to four or five days before getting so many marks that you are eligible for termination). I explained to them that I did not have regular access to a vehicle and it took me three hours to just GET HOME that day and I pointed out that I had told them I would return the next business day on time as usual if I was unable to return that day. They then tried to point out other reasons for firing me, all of which were absolutely untrue, then turned around and apologized for firing me for no reason and offered me a position through their temp agency at another company right there and then.
I was employed two weeks later, through my own efforts, full-time through a company as I no longer trust temp agencies. I didn’t like the company I was working for, so I continued to look for work elsewhere. I was contacted by a company I applied for and was told that they had contacted StaffMark, who was the company they were hiring through, and was told I was not eligible to work through them because I walked out on the previous position I had through them.
This is obviously a lie and I told them what had happened and they agreed that it was wrong for them to lie like that, but since that’s who they were hiring through, I was not eligible to work at the company.
November of this year I was terminated from the job I did have. I filed unemployment and was granted it, but when I refiled it automatically selected StaffMark and of course, they contested it, but their explanation wasn’t that I hadn’t worked for them for over a year, it was that I had voluntarily left my job.
I just got off the phone with them and asked them to change this false information and the woman I spoke with was very rude and said that what they have in the system, false or not, cannot be changed and it is what they have on file and will give as reason my employment ended, yet also said they only give dates worked, not reasons employment stopped. This is obviously false and I spoke with the woman for quite a while and she eventually said she would no longer speak with me on this matter. When I told her I could bring up legal action against her, she started yelling and screaming, telling me that was impossible.
This is obviously fraud, slander, and defamation of character, correct? Would it be possible to have them legally change their false information or pay me reparations for job opportunities missed because of their lies?
Guys,
I need a telephony solution.mmm i need to create a small call center system.When a person call to our business phone number then a greeting record should play.and then tell the customer to press 1.Billing/2.Support……etc.And when customer press the particular number.the phone call should forward to that department.I only need to transfer calls to 4 departments.
please suggest me a good solution.I can’t understand a way to do this.
Using manual phones or using computers.And suggest me devices to use.
thank you.
I have used my business phone number for over 7 years and it is on every piece of marketing I have given to my clients over the past 7 years. I am moving offices from Encino (Los Angeles) to Woodland Hills (Los Angeles) which is 15 miles or so away. However, based on my discussion with our phone person, since we are moving from one call center to the next, I can not keep the number. I can forward the number indefinitely but I will have to pay for two or three paths to make sure that when one person calls and I am on the line with him/her, the second caller doesn’t hear a busy signal. I don’t want to pay 2-3 paths, which will cost me as much as a phone line. How do I get around this arcane restriction.? Thank you in advance.
I recently was contacted by a Sprint recruiter after applying for an account associate position within the Sprint Call center. I was moved to the next step which is an appointment at the call center. I received an email confirmation stating that this hiring process will take about 2hours. Does anyone know if they hire on the spot (do i have a chance of getting hired that day)? What are the assessments like (difficult)? I was told to be prepared for some assessments at my appointment? Anyone have any advice on this process?
Thanks alot everyone
Ok, i work at a call center for a bank. As such we have a monitoring agent installed on our avaya phones which records conversations. Recently our manager informed us that the QA department could hear the conversations we were having, even when we were in Mute, and not on a call. She also stated that she would take action against these individuals if these conversations continued. Is it legal for my employer to monitor me when not on a call, and to take action against me for a private conversation?
I am looking for a company (call center or other) that could provide gathering information services - i.e. : web research and cold call - on the UK market. The business woud preferably be located in Eastern Europe. Thanks in advance for your answers.
I went for an interview at a call center called GC services. The interview went well and the lady told me to wait out in the lobby and then she came back and said that the person who was supposed to come talk with me was busy with another interview and she asked me to call them the next day at 8am. What do you think this means? Do you think I have the job? If not it wouldn’t makes sense for them to ask me to call them at 8am the next day.
I just began a career with a T Mobile call center. this is my first time in a call center environment ,,, i dont really know what to expect … if im going to be any good at it… how to handle it… i know thats what my training is for.. but i would like a little heads up from my Yahoo Answers family b4 i actually get out there!
??? what to expect ?? tips/tricks ?? how you’d expect UR customer service rep to deliver World Class Service ??
dos, donts?? anything relating to the call center environment!!
I have been working since I was 16 in a call center/customer services environment. I am currently in college and looking for something full/part time to bring in some extra income. I’m used to inbound calling…not to good at outbound sales. Does anyone know of any 24/7 call centers in the metro Detroit area? I try to look up stuff on Yahoo but I can’t seem to pull up anything.
Any assistance would be greatly appreciated…
Or do they have other tasks or have periods or relative inactivity? I’m thinking of applying to a call center for a satellite company, but it seems like it will be exhausing being on the phone all day except for breaks and lunch.
I’m applying for a network admin position and i’ve only had one other job for 2 years which is currently as a call center IT Analyst. I troubleshoot technical issues as well as do quality on tickets.
Im not that good at writing one and just had an interview this upcoming Monday. Now i dont know how to write in the description part without using I or We which i was told not to!Ok so for experience i have no idea what to put!!!
Soo far what i have is this •Troubleshooting Hardware/Software issues for corporate companies.
Worked on many proprietary softwares such as ISA systems, which run scripts for new user account creations, as well as deletion of accounts.
Analysts walk users through the process, as well as troubleshoot any issues they have with the softwares.
• Networking problems for corporate companies (ex: VPN problems, IP/TCP
troubleshooting, Servers, Mainframe, Citrix, & Active Directory).
Providing assistance for users out of office with VPN issues. Configuring IE, and Firefox settings, as well as any IP/TCP connectivity issues they are having at their locations.
Users using mainframe have their accounts suspended. We unsuspend their accounts, and clear any violations they have that wont allow them to login.
Citrix sessions freeze where as we have to disconnect them. We also shadow their sessions sometimes to make sure they are following instructions properly.
Through Active Directory, we create, delete/disable, unlock, and reset passwords for NT Accounts.
Anyone able to help me write better sentences????????/ Please and TY!
Ann i liked what you said, another question, if im saying what I can do, will it be ok to put the words ‘I’ on the description???
We are here to help you in any way we can. With us, you can finally say that you’ve found that partner you’ve been looking for.
We’ll help you to succeed and expand your business. We can provide you with:
Exclusive toll free (real 800 numbers) and local telephone numbers + fax numbers! dedicated representatives to answer all of your calls according to your specific business needs. Unlike a typical answering service or call center, the same people will take your calls giving your customers and clients a familiar feel. Your line will be answered with any greeting you choose, and questions will be answered according to your instructions. We’ll even be your sales staff, taking and processing your orders. We are your complete next generation telephone answering service and call center!
Best Regards,
Anna Liza
Global Sky Team
www.global-sky.com
ann@global-sky.com
1 - 888-210-0499 US (Toll free)
0 - 800-680-0601 UK (Toll free)
1-619 793 4471 US (International)
I want to know if you can start working in a call center as a customer service rep, and move your way up in the company and make more and more money. Maybe working your way up to team lead?
I work at a call center were a bunch of stupid people call in that get lured into memberships with a gift card, free gas or cash back. They call me to cancel these memberships. some of them I’d like to tell them stuff that’s not scripted. Is there some hardware that I can put between my headset and the phone that will block the digital recordings, yet lets the customer and I speak?