What does kelly services test you on when applying for a customer service representative for a call center? Is there a website I can practice these tests ? The job required general computer skills….
what exactly does that mean??????

thnx

If you had only two choices a call center doing customer service or a factory, I mean a decent clean one doing not too hard of work(like a surgical insturment or microchip manufacturing facility) Which would you choose?

Have any software can change modem to be telephone? I want a one that can call and press number during hold on. Example: when you call to the bank or anywhere that have the automatic call center and you press number to link to somewhere.

PS. It uses only modem and phonline. not use Internet

I am working 2 jobs including one in a call center with back to back calls. I feel scared and sweat a lot for no reason. Someone told me about panic attacks. Am I having panic attacks?

For me, it was working in a call center as internal tech support for a large software company. Now ringing phones make me want to kill someone.
what’s the worst job you’ve ever had, and why?

i have been selected in BACS as team leader in operation, and very soon i have to join it but i have one confusion about the type of company and work exp. will i get BPO exp? will it be counted?
my job profile is of operation and and i have got nothing to do with calling and call center of BACS..
plz help

i am enggineering student .. i got a job in call centers as technical support engineers… should i join or not? i dont hav any other job in my hand rigt now. as th call center experience doesnt count..wht sud i do?

There is a job opening for a Customer Service Rep in a Call Center (medical field), that I have been wanting to apply to for quite sometime, however, I was caring for a terminally ill family member and could not go to work outside the home just yet. Now I can and I am needing advice on how to write a GREAT cover letter. I do not want this letter to be your average, "Hi i’d like to introduce myself and tell you about my qualifications" letter, I want this letter to be kind of "unconventional" but not silly if anyone knows what I mean. Since my resume is full of formatting, when I cut and paste it, it ALWAYS messes everything up, anyone know anything about how to fix that ? Maybe there’s something I’m missing. I have quite a few bulleted lists and title lists for each category and when I cut and paste it for emailing, it goes hey-wire !!!

About the cover letter, if anyone has any ideas about this, please guide me or lead me to a FREE site with info. I’ve checked out alot of sites on my own but just haven’t found anything that WOW’d me !!

Thanks so much for any help at all.

Just a few tips about what I’ve done on my own:

- The job is within a medically based call center.
- The software used is called eCentaurus and I’ve looked up what all I could find on it to study it as much as possible.

I am very shy about talking to people face to face and think that getting a job here at a call center in customer service for a major cell phone service provider would be the perfect fit.

This is regarding personal computer’s specifications, as required by the Pre-registration check for an home-based call center that I am applying for. Please help me help reduce my latency to 300ms from my existing Round trip time of 380ms. Do I have to do something with my system or do I have to buy something like a software or hardware. I am hoping that someone had his knowledge to share with me. I will really appreciate it, if you can help me.

Ok, so i can get the whole part with putting my history and all in, but this stupid cover letter has got me stumped. I’ve been out of school for years, and the stupid online places dont make anysense to me. i’m going to list my strengths and all and things i’d like to include (i’m applying for an executive secretary position at a doctors office) and if you could give me some pointers, or ideas that would be AMAZING.

Detail oriented
Ability to multi-task in a fast past environment
4+ months of previous receptionist experience
13+ months of proffesional call center experience (taking peoples information, including credit card info, adress, etc in a proffessional FAST pace environment)
Passion to strive to be the best and excel beyond expectations at all that i do.
Passion and ability to help others and find solutions to even the toughest problems, while maintaining a proffessional dimeanor and attitude.
Problem solver
high energy and sunny disposition
out going and charismatic
Good judgment skills when handling confidential material and information
highly motivated to succeed!

hey guys , i have an interview tommorow for a position as an "Embedded Software Engineer". I am a little bit nervous . What kind of questions do you think they can ask me relating to the position ? I have some projects in my resume . Is the interviewer going to ask me any questions relating to that ? I don’t have any experience and the job is for someone with experience . I got the interview because i was persistent. Now i have to show the employer i have the nature to hard work and learn quickly . How can i over the fact that " i have no experience in the field " . I have other experiences like

Call center ( e-zpass new york ) and
Cust service ( Comp usa )

i didn’t work for long in these places 6 months each . i got fired from e-z pass due to poor absenses ( i was going through a ToUgH time , if u can understand ) .
I want the job really bad because , I can’t stay home any longer due to family problems. What do you think i should know before hand facing the employer ?
The guy who’s going to pay me huge money for doing this. I need to negotiate also , what’s the effective way to negotiate ( i dn’t wanna go too low or too high rt ? )

Please help me ! i am really stressed and nervous ! Thank You.

i work at a call center right now, after the receptionist "industry" here went down the drain. but I HAVE to get out of this place. i REALLY want to find work as a secretary or receptionist. i ‘m a people person and thrive in a proffessional atmosphere. So here’s my resume for a executive secretary position at a private doctors office. I would much love opinions!

To whom is may concern
I am writing this letter to express my interest in the executive secretary position that I discovered in your Craigslist ad.
I believe I am an ideal candidate for this position because I am a detail oriented, caring, outgoing, charismatic, and passionate individual. I have previous experience as a receptionist, along with a strong background in telephone etiquette and front desk manners. I have a sunny, out going disposition, and a desire to put a smile on each person’s face the moment they walk through the door. While striving to be the best that I can be, I work to excel beyond expectations in all that I do. I have good judgment skills when handling confidential material and information, with the desire to find solutions to even the toughest problems while maintaining a professional atmosphere. I am energetic and have the ability to multi task in a fast pace environment and am highly motivated to succeed!
You may view my information on my resume that is attached. I will contact you within 1-2 weeks to arrange an interview. I am available any day of the week after 5, or anytime on the weekends. You can contact me at (phone number). If you need references I can provide them upon request. I thank you for your time and consideration.

Respectfully,

Rachel (last name)

I work at an American company that uses an Indian call center. Once of the most common complaints about the call center (and I have read this to be a common complaint against most Indian centers) : Is that the agents do not “think outside the box”. They will not go outside of instructions.

If the instructions do not cover a situation, they flounder, and the entire process of solving a problem goes right down hill.

I noticed Indian based co workers would behave the same way: only do what they are told, do not thing else.

It took a long time for them to start doing things on their own, and finding solutions that was not covered by instructions. They are slowly breaking out of it, feeling free to come up with solutions on their own. They are much better now then they were a year ago.

I have a new co-worker based in India. He’s new. He’s behaving much the same way. I can’t wait a year for him to blossom. I need him to be autonomous and to work without detailed instruction.

This HAS to be culture based.

What hints or tricks can I use on my co-worker to get him to come out, and be more independent? Is there a way I should approach him? Are there things I should NOT do?
Can anyone explain the cause of this?

I am applying for a job first time at a call center. What should I take note or keep in mind before applying? What might be asked to me and what will I answer to be hired? Thank you in advance. Other suggestions are appreciated. Thanks