So in the past week, I’ve noticed that I couldn’t just download music off of the Zune marketplace using the Zune pass because the credit card expired. So I have tried to update the card but it wouldn’t let me. I uninstall the program and re installed it and I put in a new card in. But ever since I re installed the software, I can’t log in until I accept the Terms of Service. I would accept it but then when it gets to the final page with the ‘finish’ button it immediately goes back to the Terms of Service page. This is very frustrating. I already chatted with the customer support but I never found a solution.

I sent this to customer support at a store I frequent:

I recently submitted a comment regarding my online shopping experience and order. I purchased a clearance item online, which was later reduced to a lower sale price. The experience I had in speaking with customer service over the phone was pleasant and I was very excited and happy to have spoken with someone so helpful (Diana). To receive a price adjustment on the product I purchased, I was instructed to visit my nearest store with a copy of my invoice with my order number, and a copy the new sale price printed from the website. I felt I was thoroughly informed and treated as well as a customer should, and provided positive feedback on this experience through the online tool.

Unfortunately, my visit to the store was not as pleasant. I visited the store on with the necessary documents- a copy of my purchase order and a printed copy of the advertised price online. However, I was told by a male member of the management team that he could NOT refund my money unless I had the actual invoice that came with the packaging. I was slightly frustrated at the wasted trip to the store, yet understood, as the purchase order that I brought did not have my form of payment (credit card) used.

I returned the next day, with the assumption that I had everything I needed. A copy of my receipt that came with the packaging, and again, a copy of the advertised sale price on the website. I was refused a refund again at this point, by a female member of the management team who stated that she needed to see the actual pair of shoes to process the refund. When I explained what I had been told previously, I was told "Well, I am the manager at this store, and I can’t give you a refund unless I have the shoe here. I need to scan a barcode". At this point, my frustration escalated. I had been told three different things on three different occasions in regards to the return policy- two of which came from the same store she manages. I am assuming that my purchase was/is stored somewhere on the system, with my name, address, and form of payment. I already had this– an invoice with my order number, name, address, and credit card payment information on it, but still needed to have the actual shoe? I have never had a similar experience or level of difficulty with any other retail store or any other [name] store, to be more specific. I left the store, and returned again a third time where I was finally refunded.

I received my price adjustment for a little over .00. I made three separate trips to this particular store for .00. What I find incredibly ridiculous is the fact that I probably spent .00 in gas driving to and from my home to this store for my refund! The customer service representative I spoke to over the phone made me excited to continue shopping online. There was a lot of ease and friendliness. Contrary to my in-store experience in which the female manager I spoke to was rude and unwilling to assist. I will not be shopping at this particular store again. Ever. The difficulty, attitude, and communication exchanged between the female manager and I have turned me away from doing business at this location.

I am requesting a thorough explanation of the in-store policy in regards to price adjustments should I decide to continue a customer relationship with [store name]. More so, because of the following:

1. If I purchased the item online, and had the shoes shipped elsewhere as a gift, how would the store refund my money if I didn’t have the actual shoe/box or the invoice that was sent with the packaging? I was turned away my first visit because of lack of information on the invoice printed from my e-mail.

2. If a store orders a shoe online on behalf of the customer, how is merchandise "scanned" if there is not an actual shoe in-store? I was turned away on my second visit to the store because I did not have something for the manager to scan.

3. Does the store not have access to information placed online (such as order number, customer purchase history)? This would seem difficult to satisfy a customer who placed an order online and is redirected to a store for assistance.

I am an avid customer. I browse and buy something from one of your stores 9 times out of 10. Nearly all my shoes originate from one of the stores. It is really disappointing that the recent experience I had has made me seriously question whether or not I should continue to be a customer.

I am looking forward to a prompt response and resolution. Thank you.

My Moto Q software crashed on May 5th, sent it to Motorola on 5/7 and now Motorola can’t give me a status on it. They have literally refused to help me get it back. No status, no updates and I’m without a phone. I’ve tried using the customer support link on the website and I’ve left 13 messages but I haven ‘t gotten a response. I’ve asked for a Customer Service Mgr but I have not been connected to them. I want to escalate this issue as high as possible in order to get my phone back. I’ll take the phone number and email of anyone in mgmt at Motorola who can help me.

Sometimes when I call a particular customer support the recording says, "This call may be recorded for quality support"

Does that give me express permission to record the conversation on my part? If they are recording does that give me the legal right to record without even saying anything?

I recently subscribed broadband connection (2 mbps) from "You Telecom". Can anyone suggest the quality of the connection, speed and customer support

is so poor and unresponsive? I asked a question yesterday on why Turbo Tax Customer Support is so poor and unresponsive to it’s customer needs when it comes to their software, and it’s interface with the IRS, and this morning I received a notice from Yahoo that my question was deleted cause it didn’t conform to the community standards. I really don’t understand why Yahoo would delete it, nor do I understand why anyone would want it deleted. I just wrote and ask a simple question in regards if anyone else as dissatisfied as I am with Turbo Tax’s Customer Service, and although I will never recommend their software nor will I purchase their software again, would does anyone else feel the same?

Disk management doesn’t recognize my Maxtor MaxLine 500GB SATAII that I just added to my Dell Dimension E510. The Maxtor’s model number is 7H500F0 or possibly 7H500FO. I put the drive into the open slot under the 250GB SATAII that came with my comp. I hooked it to the same power cable that powers my 250GB SATAII.

I then hooked the 500GB SATAII to my mobo with a SATAII cable I bought at Fry’s. I plugged that SATAII cable into the mobo in the slot that says RAID 2 next to the RAID 0 slot that my 250GB SATAII is plugged into.

I did all of this with the power off and the power cable unplugged when the light on the mobo was off. I rebooted the comp several times. I read online manuals/PDF. I tried to call customer support. I have tried the maxblast4win.exe software from maxtor.com (it doesn’t have my model number and looks like its just a list of instruction manuals). I downloaded the satacard driver 300 and the sata card driver 150. I don’t know how to use them, theyre zipped

This might sound stupid, but I got to ask, what and/or where is call center? Is that the same as customer service or customer support?

I purchased domain names from Yahoo but lost my login. I need to update information on the domain name. Their email help has been automated and catastrophic. After over two weeks of emailing, they have still not put me in access with my account. Since they are now as expensive as Network Solutions, which offers 24/hour tech and customer support, do they have a phone number or some way to get through to someone who can help?

i know it’s far from perfect but any suggestions would be greatly greatly appreciated! if you want to email me back any changes my mail is nfrank89@gmail.com

here’s the AD im responding to http://seattle.craigslist.org/skc/sad/1106300052.html

Hello! My name is Nick Franklin and I am responding to your craigslist ad for an IT Support Specialist. The thing that really caught my eye from your ad was not the title; it was the “jack-of-all trades” statement as that is what I have always considered myself to be! Reading further only added to the excitement as line by line I read about the perfect job for me!

I currently work part time for a small startup IT/Customer support business in Seattle called In City Networks, LLC. I have a great relationship with my boss and my clients but the business is on the back burner right now and we are not actively acquiring new clients so there isn’t quite enough work to pay the bills. However, I love the job. In City Networks is similar to Best Buy’s Geek Squad, we provide Hardware and software support, peripheral installation/support, we even help setup home theater systems. And all of our services are provided remotely or in person. I am also familiar with documenting my work and using that as a tool to troubleshoot future problems and keep track of steps already performed so I do not waste time and money implementing steps and procedures which have already taken place. As I said before, I am a jack-of-all trades. Not only in the IT field though, have my skills ranged from automotive repair to cooking to just about anything! I am motivated to succeed at any task that is thrown my way and I do so very thoroughly with attention to detail. Whenever I come across a problem that I cannot troubleshoot on my own I put my research skills to work. I use all tools made available to me to find the answers to any question or solve any problem I may have. I also provide excellent customer service and communication, two things I learned while working as a cashier at QFC. Throughout my educational career I have served as both a great team player and leader. As a team player I do my part to make sure all that is expected of me is organized and completed on time. As a team leader I use my communication skills to keep in touch with all group members and to motivate those who may be slacking or having trouble.

I’ve covered some of my knowledge and skills but I’ll focus more on that now. Problem solving is not only a skill, but a hobby of mine. I enjoy the challenge and the praise after solving problems. I like to feel that what I do is important and helpful and this motivates me to work harder. I can see that this position is one of importance and I believe that I will perform well. I am quite familiar with traditional phone systems and less, but also familiar with VoIP systems. (Nothing a little research can’t fix!) Again, my main duty with In City Networks is to provide customer service and technical support so I am already experienced with remote and in person assistance, contract negotiation, and procedure documentation. Another thing we believe in at In City Networks is teaching our clients as we go and helping them prevent future problems. Bringing this skill to your company can definitely increase productivity over time by helping employees understand how to solve and prevent common issues. And finally, I am familiar with network devices such as AP’s and firewalls. I can easily research or be trained to use any equipment that I am not familiar with.

I am currently unable to finish college due to lack of funds but still wish to begin my career. Please consider my application. If the position is no longer available then I would be interested in an internship if that is something you can offer. Anything I can do to get my foot in the door because this job seems to be exactly where to begin my career.

Thank you very much for your consideration,
-Nick Franklin

Heres the deal. I have a small business.I HAVE to be able to have 3 phone lines open for customer support, one fax machine, and one credit card machine. The phone system we have currently hasnt been updated in at least 20 years and was not professionally installed, basically it’s falling apart and I’m losing/missing calls. The phone company wants 0 per line to do maintenace and that does not include replacement or parts.

My question is: Should I replace all of it and just stick with landlines?

Or

Should I try out one of these VoIPs. %90 of calls are customers calling us. Right now our phone bill is in the 00 a month range including 3 cell phones. I have verizon internet if that matters.

If you say choose this over this please tell me why.

Do you have stories, experiences, examples of different types of VoIPs and wether theyll work for a small business or not? Let me know.