recording a phone call?




Okay I own photo card business, and sometimes I go to Walmart to get some cards printed.
I went today and the manager was being an a-hole. I submit 2-3 orders online separatly and when I get there they combine my order into one.
So I get the a discount if I order 100 or more. Never had a problem. Since I go to the store often I see this manager often around the store and carries himself as "God gift to Walmart"
Okay so the manager is in the photolab today (shortstaffed) and when I am about to combine my orders and the photo clerk (a young girl) says she does not know how to do it. So she gets the manager who
refuses to do it due to company policy,because it is a separate orders. I am also a photographer and I can tell you that I have not heard of this. All the photolab managers do it without a problem.
So I tell him If I refuse to take the order and resubmit the order will you then apply the discount? He said that was the only way!! He kept on saying "company policy" but with a big smile on his face.
Does this make sense? He was willing to reprint them and throw away the previous orders.
Okay so I go home in disbelief and pissed, and decide to call him, and ask him how can this be? He was being rude and sarcastic and telling me company policy, and that all the other Walmart were not follwing company policy.
I realize that I am talking on my company phone and that the phone call is being recorded. So I tell him, If I forward the call to upper management who what would they they think?
He said "This is illegal and I’m calling the cops" We’ll the cops aren’t at my door yet… :)
So it is illegal to tape a conversation, but it depends if a place of business normally records their conversations then, it is okay.
Please see:
All parties must consent to the recording or the disclosure of the contents of any wire, oral or electronic communication in Florida. Recording, disclosing, or endeavoring to disclose without the consent of all parties is a felony, unless the interception is a first offense committed without any illegal purpose, and not for commercial gain. Fla. Stat. ch. 934.03. These first offenses and the interception of cellular frequencies are misdemeanors. State v. News-Press Pub. Co., 338 So. 2d 1313 (1976).

Under the statute, consent is not required for the taping of a non-electronic communication uttered by a person who does not have a reasonable expectation of privacy in that communication. See definition of “oral communication,” Fla. Stat. ch. 934.02. See also Stevenson v. State, 667 So.2d 410 (Fla. Dist. Ct. App. 1996); Paredes v. State, 760 So.2d 167 (Fla. Dist. Ct. App. 2000).

In Cohen Brothers, LLC v. ME Corp., S.A., 872 So.2d 321 (Fla. Dist. Ct. App. 2004), the District Court of Appeal for the Third District of Florida held that members of a limited liability company’s (LLC) management committee did not have a reasonable expectation of privacy with respect to participation in telephone conference calls with other committee members to discuss continued financing of the LLC, and thus could not hold the committee members liable for recording the conference calls.

A federal appellate court has held that because only interceptions made through an “electronic, mechanical or other device” are illegal under Florida law, telephones used in the ordinary course of business to record conversations do not violate the law. The court found that business telephones are not the type of devices addressed in the law and, thus, that a life insurance company did not violate the law when it routinely recorded business-related calls on its business extensions. Royal Health Care Servs., Inc. v. Jefferson-Pilot Life Ins. Co., 924 F.2d 215 (11th Cir. 1991).

I was going to pick up some prints for business and did call from my business phone.. so does this apply?
The reason is that I am not going to stop going to this Walmart and I am not going to take this crap either….
So what do you guys suggest I do?
I don’t want to go to jail for this either….

BTW
He has done this before, One time he would not issue a refund for a photograph that was crooked. As a photographer I now it was an issue with the printer. So I asked for a refund to have them printed elsewhere. No he said he would print them until they came out right!
The second time it was printed, it came out crooked, so he had to manually cut it. He was pissed.
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I have a major problem this the e-mail that I sent to BBB :

"I have a HP laptop Pavilion dv7 that I purchased from Wal-Mart brand new in 2008. A couple months after the manufactures warranty expired I accidentally dropped my laptop at school but it did not break anything but the faceplate over the charger port; however, the laptop was still use able but it did not charge. I took my laptop to my local computer store in Roxboro,NC. They informed me that we did not work with the power port and that I would have to go to different company that does good work with charger ports. Due to my schedule I just went to the closets computer shops on the list, so with that I went to Danville,VA to ‘Computer Clinics’ located on 932 Arnett Boulevard Danville, VA 24540-2233 (P-(434) 791-2111). Once I got there I told the receptionist what happened and I was told that I would receive a phone call once the technician looks at my laptop. A couple of days went by and I received a phone call while at work from Computer Clinics stating that I would be charged 0.00 fee + .00 for parts. So I agreed to it and I was told that I would receive a phone call once my laptop was ready for pick-up only to my disbelief I get a call saying that my motherboard was broken and that there was no charge for the services, it would be fairly expensive to repair the motherboard in which it would be cheaper to purchase another laptop. So I wanted to check my laptop out myself but my schedule didn’t work around the business hours of Computer Clinics so I asked a friend to pick it up for me. When he got to Computer Clinics a technician told him that my password that I gave them did NOT work. So once I had my laptop in my possession I noticed that the charger port was now fixed but the laptop itself would not power on. So the following Saturday I return with several witness before I contact the BBB with a case and have a little talk with the technicians. They could not find the written ticket that was written up but found some information on their computer systems, I talked with the technician named John who told me that he would look at my laptop the following Monday morning. Before closing time on Monday I called back to Computer Clinics to see what was resolved and I was told by another technician that my laptop motherboard was broken where the charger port was at and it could not be turned on. And quoted me a price of a new motherboard for my laptop.

I’m highly upset with this company and the only thing I want done is my laptop fixed. Before I brought my laptop to Computer Clinics I used my laptop at school charging my battery with my sister’s computer since we have the same computer just different styling. I have all my voice mails from the computer clinics receptionist and my call logs from my cell phone and my slip from Computer Solutions in Roxboro, NC referring to different computer businesses that could fix the charger port since most companies would not touch a charger port."

I know I’m not a computer tech but I know there story doesn’t add up and that laptop was the top of the line HP Laptop at the time and I had no intentions of getting a new one or having it in use. I would like to know some information about how to get my laptop fixed by the company that royally screwed me over – pardon my language and it basically trying to weasel their way out of not fixing it- unless I pay. Please I need someone(s) help to what my next step I should take. Also note that this takes place within two different states: NC, VA.