I am trying to get some idea how many call center customer service jobs have relocated from the United States to India. For example, when you call the customer service for The Gap you get a person in India. How insane is that? We NEED those jobs HERE!

Can i call a toll free number from a cell phone?
for example i need to call this number from Airtel network
Toll Free No.
All India free helpline
1800-425-5501. Dialling the number as it is wont work.

many time you call and the Representative is in India or Bangladesh or maybe Malaysia. is there a rule or law that they have to connect you to a Representative in the united states if you request it.

I work at an American company that uses an Indian call center. Once of the most common complaints about the call center (and I have read this to be a common complaint against most Indian centers) : Is that the agents do not “think outside the box”. They will not go outside of instructions.

If the instructions do not cover a situation, they flounder, and the entire process of solving a problem goes right down hill.

I noticed Indian based co workers would behave the same way: only do what they are told, do not thing else.

It took a long time for them to start doing things on their own, and finding solutions that was not covered by instructions. They are slowly breaking out of it, feeling free to come up with solutions on their own. They are much better now then they were a year ago.

I have a new co-worker based in India. He’s new. He’s behaving much the same way. I can’t wait a year for him to blossom. I need him to be autonomous and to work without detailed instruction.

This HAS to be culture based.

What hints or tricks can I use on my co-worker to get him to come out, and be more independent? Is there a way I should approach him? Are there things I should NOT do?
Can anyone explain the cause of this?

I need to figure out how to call back to the US from India as well as to Mexico from India. I have seen some plans but they do not allow calls to cell phones, any ideas?
…………I have heard Skype is unreliable, the majority of if not all calls I make will be to Cell phones from what I have seen Skype wont work calling to cell phones, am I correct in my assumption?

I am looking at a startup for selling low end mobile phones to the rural market in India. Could any one let me know the margins (profits) that a whole seller as well as a retailer would get in the business ?
Thanks

I am from India and right now looking to buy a smartphone (mobile) which has all the latest options.

N8: which runs on Symbian platform (Nokia has recently partnered with Microsoft for its operating system and would be producing mobile on that platform effective from 2012)

Sony Xperia X10: I liked the phone but it does not have secondary camera as a result of that it does not support 3G

Samsung Galaxy S2: New handset which has all the features…

I am not looking for blackberry it is a pure business phone

Please suggest which one i should consider and why. Also suggested any other model number i can look for.

If a person sends sms – ‘if you want to get new computer, just call 9532******’.Is it a commercial sms? Is it illegal to send to any person in India?

We are using php.
I want one of those chats that open up with just the customer service rep and the customer.
Not a full chat room

My India developer teams says they need to purchase software to do this…
This seems like something that is pretty easy to me and that would not require additional money being spent

Can someone help?

Amma, I am frustrated today with my dilemma. I am writing this just to went out. I am a 30 year old male presently in U.S. for past 8 years. I have a younger sis happily married with a kid here in U.S, while my parents who have retired from their careers stay in India. I have got a Master’s in Mech. Engineering from a U.S. universty and have been working as a Sr. Mechanical Engineer in a fortune 100 company. I am a high acheiver and presently working on my part-time M.B.A from a top20 business school. I intend to acheive a lot professionally and have a well chalked out plan. I am really persistent in things I do and I acheive what I want no matter how may times or how long it takes. I believe in what I believe and do not get swayed so easily. This might be one of the reason why I chose to be a Mechanical Engineer. As a kid I dreamed of being one and persisted in becoming one inspite of social/parental pressure and lure of making high bucks as a S/W engineer. I have been highly successful as a Mechanical Engineer and probably in top 5% of salary bell for my qualifications. To the point:I recently went to India in August with the intention of choosing a girl to get married to. I happened to talk to couple of girls and narrowed it down to 2 of them. I took my time to talk to both of them by phone after meeting them initially. One of the girls was really beautiful 5’8" tall (I am 6’1" and handsome), I always wanted to marry someone really beautiful (We men are suckers to beautiful women) but at the same time I wanted someone who can be really independent and who can take up a career (which I thought would allow her to have individuality and be independent). Since this girl had a M.Sc in Microbiology, I was not sure of her prospects getiing a H1B visa. Moreover I had some concers about her dad’s job (He is Commercial Tax officer) as I do not have high opinion of people taking bribes. Though I hate to judge people, I thought if I marry this girl and later come to know that her Dad takes bribes I will not be able to respect him for which she might feel bad. Added to this the girl said that she will not be able to join me until April or May of next year (My plan is to get married in Feb’ 08 and bring whomever I am going to marry along with me). Due to this reasons and reasons I will mention next I picked the other girl.

The other girl is fairly good-looking 5’5" tall and has completed her M.C.A and working in India for a good S/W company. She is 26 years of age too. When I met her the first time I was really impressed with the soft nature of her father who is working as a Bank Manager. She has a younger sister in U.S who has pursued her Master’s and has been working here. The girl herself has applied for H1B for this year with the help of her sister and was successful in getting it approved. Though the parents offered to give some dowry during marriage, I strictly rejected it as I am totally against the dowry system and I hate to sell myself (and other reason is I believe in the concept of "no free money" and I hate to spend others money). I have been talking to my fiance (over the phone) and found her to be really nice. She told me a lot of things about her family without any reservations except for one thing. She mentioned that her Dad wanted to have a male child initially and was really disppointed when she was born. They left her (my fiance) at her grand mother’s home immediately after she was born and did not take her back for nearly 1&1/2 to 2 years. They named her only after 2 years. I felt really bad about the whole thing when she mentioned this to me and so’t of lost my respect for her parents. She also mentioned that her Dad likes her younger sister more then her though she claimed that both her parents loved her. The one thing my fiance did not mention to me was about her younger sister’s love. Her younger sister has been in love with a guy here in U.S. for past 3 years and has been going around with him. She works as a S/W engineer for a really big Mechanical Engineering company in U.S. (I had a job offer from this company sometime back which I rejected due to my personal reasons). I have a lot of friends working as Mechanical Engineers in this company and happened to know about this love-relationship of the younger sister while talking to my friends casually. I consider myself a liberal and I did not feel anything wrong about it. I totally understood why my future-brides parents would not mention about their younger daughter’s love-courtship to me/my parents (due to the conservative Indian societical attitude). During our normal conversation I told my fiance that I knew about her sister’s relationship with her boyfriend and was okay with it. Then she mentioned to me that the guys (who is in love with her sister) parents approached my fiance’s parents about marrying her sister sometime back but the girls parents wanted them to wait until they can marry of their elder daughter. I talked to her younger sister and felt her to be really nice girl. We are officially supposed to get engaged on Nov 25th’ 07(without me being in India – its pretty normal in South India) and get married on Feb 15th. While talking to my fiance yesterday she told me that she will not join me after getting married as her parents want to her to attend her sister’s wedding in april-may timeframe.

I felt that they were trying to access my reaction to this through her though they haven’t mentioned any of this to my parents. I am so pissed off now with her parent’s attitude who are planning for their younger daughter’s marriage even before the elder gets married. Looking at all this I suddenly felt the parents are trying to get rid of my fiance somehow. They seem to treat her like a ‘loser’. Now looking at all this I am frustrated and am having second thoughts about the engagement. Is it better to call of now before I develop more ill feeling for her parents and her? I hate to be tagged a loser, please advise.

I am planning to open a call centre in India so would like to know the problems associated with it and if there are ay solutions to it.

Is it available in India as well also if there is any eLearning course ?

I just purchased a three year subscription to TrendMicro Internet Security (formerly "PC-cillin") anyway, the software doesnt seem to be bad actually–even tho my system was performing poorly and crashing and TrendMicro dint detect anything. BUT, when I was trying to re-install TrendMicro after reformating etc, I could not get the product to work and when I called India (MicroTrend and Dell customer service) and after more than two hours I still do not have a working copy of Trend Micro, which I have already paid them 0, to use!!!!!!!! I have finally decided that I will officially boycott any company or affiliate that outsources absolutely any customer service at all!!!! AND that is too bad bc I actually support jobs for any working ppl and efficiencies in business. (((((

I need to figure out how to call back to the US from India as well as to Mexico from India. I have seen some plans but they do not allow calls to cell phones, any ideas?

I noticed whenever I called Tech support, the internet started working. I have had this system for 2 years. All my phones have filters. I recently ordered a Higher Speed , Calls Waiting,answering service. The problem didn’t start right away. Tech Support sounded like it was out of a Spanish speaking country, instead of the Philippines or India.. Verizon is the service.