On 12/17/10, I made a payment of 4, for phone #1, which I have had since September 2010. On 12/20/2010 I opened a second line for phone #2 and paid for the phone and 8 for the first month service, total of 8. Two days later, I received the phone. On 12/26/2010, T-Mobile suspended service for both lines, claiming they have not received a payment for phone #2. I spoke to another T-Mobile rep being frustrated with the first one, to which they informed me of the same thing, no payment on file. Giving both reps the order #, they both were unable to locate it and stated there’s nothing that can be done. Angry, I asked for the supervisor, who also gave me the same line, to which I stated it is unacceptable, he then stated to conference the sales department to which he did. The sales rep with the order#, informed the supervisor, the payment was received, and I have FLEX-PAY so in order for me to have service and receive the phone, the payment had to of been received. The supervisor then credited my account, restored service and apologize, but claimed it was temporary, for as their investigating.
On 01/05/11 as I usually do was applying for employment, I applied to at least 30/40 jobs and I was called in for an interview the following day. Having that interview I was told to wait on their call, for the next steps as a fellow friend worked there. That day came, I hadn’t received any call, no call or text from anyone to be exact, trying to call out, I realized once again service suspended. I began crying and became irate. I called T-Mobile, and angry asked why is my phone suspended. The rep stated the payment for phone#2. Was returned, declined I need to make a payment of 9 to restore service for phone#2 immediately, and since phone#2 is suspended, phone#1, even though it was paid for previously will be suspended too. Aggravated, I hung up and called my credit card company and conferenced the call with another T-Mobile rep, my payment was received, the credit company approved it, the payment was never declined. The T-Mobile rep told both the credit card company and I, that even though their verifying it, there’s nothing that can be done until proof is provided.
My rep stated my statement closes that day so I will receive it in 5-7 days, and T-Mobile stated after it is faxed to them it can take up to 5 days to process, so in all I will be left with no phone for 15 days, for service I paid for. I asked them is there anything I can do to resolve it quicker, I need my phone, it is unfair, to which I was transferred to financial, to which that rep then asked me for a payment, angry I explained everything to him, and he as well stated there’s nothing he can do, either I make another payment or fax the proof of payment, so I hung up, realizing they aren’t going to help me. Until I fax my statement, which I will once I receive it. I have also asked them to disconnect service on 01/16/11 when my cycle ends, as I no longer want to keep a cell phone and am just disturbed with people in general.
I am in a bad place, my phones are my life, and T-Mobile has taken that away from me. I have no form of contact with the outside world, I’m annoyed, stressed out, emotional and I just wish this didn’t have to happen. All perspective employers will not contact me through E-Mail, so I’ve lost potential interviews. I don’t mean to be bitter but it’s taking a toll on me emotionally, this is unfair. Please read, understand, comment and advise