Having computer problem with new Dell XPS 15 L502X…?
I’m having some very annoying problems with my new laptop. I bought it about a month and a half ago, and about a month ago the hard drive crashed and dell support agreed to replace it, giving me the windows 7, Roxio software, and DVD power discs and of course the new hard drive. The technician installed the new hard drive, and installed windows 7 for me, telling me that i could install the drivers myself with the drivers and utilities disk I already had. I was also told to re-download McAfee Platinum, my graphics driver, and Microsoft Office Home and Student online. My main problems now are the following:
McAfee keeps crashing and the Action Center tells me to turn it back on, which I do but it happens every few start-ups anyways. I did a full scan with McAfee several times but to no avail.
Drivers keep crashing, especially my wireless card. At one point I also had another 3 unknown driver problems as well. i had to use system restore every time, and it gets very tedious and nerve-racking. The fact that system restore seems to fix these problems make me think its not a virus, but a computer flaw.
The turning on of the computer is flawless, but at login it goes very slowly, and seems to be getting slower every start-up. This does not occur at when I login, log off, then log back in again, and I find this strange.
Turbo Boost for my i5-2410 crashed but for some reason I was able to turn it back on again.
In short, I almost expect a new problem every time I open my laptop, and its starting to make me anxious. I have thought of two main solutions:
Call Dell.Support again and demand a full replacement
Re-install windows 7 (will this remove all problems?)
Hopefully one of those works, if not any suggestion? Please, I’m all ears!!!
MTH, i’m a bit unsure of how to do that. do I just insert the disk and follow onscreen instructions or something? Also, will re-installing windows completely remove any previous files, programs, etc. in case it is a virus problem? Also, I have no special files i need to keep, so wiping my hard drive would be no problem.
PS: I’m new to computers so please make instructions thorough.
Melinda, I’m not sure if that site’s reliable, because mcafee doesn’t have a check mark over it, it has a question mark, so i’ll pass thanks.
Carling, I’m actually seriously considering Linux, but I have a few questions: Do I need drivers, and can I run the following programs just as good as on windows: Itunes (with the store working of course), media go ("), DVD video soft, steam (a biggie, as i have bought several games already, and i love gaming on PC), any PC games ("), microsoft office home and student (I know about open office, but I already bought this. Yes I have hears of wine, but I also heard it was a bit buggy, and running two OSes at once could be a major slowdown, esp. when I’m playing Crysis! Thanks in advance
MTH, I don’t have a lot of time right now (exams), but i’ll try it out in about a week, thanks.
Oh, and Carling, I have a geforce 540m, and I’m not sure how to install the drivers. I also heard that geforce drivers could be a problem on linux. any suggestions?