Hi,

I currently manage a company which offer a service called Remote Managed Services, often referred to as RMS, where we assume the responsibility for the deployment and management of all infrastructural IT issues within a business. This includes all the tasks associated with the day to day administration and ongoing management of the network such as user administration, back up monitoring, patch management and software upgrades etc. One of the key elements of the service is that it is proactive. We monitor the network on an ongoing basis and can identify potential issues before they arise. Usually the customer will not even know about a problem as it will have been identified and resolved before they become aware of it. Another unique feature which makes this offering very attractive is that once engaged, we also become the businesses strategic IT partner, consulting with them on how they can align IT with business drivers, and helping them to make investment decisions at a more strategic level so that they will have a more measurable impact on the overall business performance.

Many of our competitors offer services which they also refer to as ‘Remote Managed Services’ or ‘Remote Management’. To varying degrees, the fundamental difference between our service and what is offered by our competitors is that they simply respond remotely to issues on the network as they arise. A user reports a problem to them and they dial in remotely to fix it. Really this service is equivalent to what you could descibe as a reactive remotely managed network maintenance contract. Usually these offerings have no proactive element nor does the IT service provider act as a strategic IT partner.

I was wondering if anyone had any ideas of new names for our offering which descibes more accurately what the service entails and which adequately differentiates our service from that offered by the competition ?