Call Accounting And Call Monitoring Software For Your Business Phone Center
Just got out of the Marines; programing telephone systems, voicemails systems; PBX, SONET. Going to school M-W, so I’m afraid I won’t be looked at…any suggestions???
Hi, my name is Daniel. I just started a telecommunications company. We install telephone systems, sattelite, and data networks. We operate NC, SC, & VA. Any help would be appreciated and if i can help in any way feel free to ask, thanks!
Remember before the 1970′s our telephone systems where mainly based on partylines or shared lines. I would like to create this system in my house using the current wiring, however I do not know if it would be possible. My idea is it would be basically like an internal intercom system where we could pick up a phone in the kids room and ring my room, or the kitchen. Any ideas of how this would be set up and what I might need to set it up? Currently we have phone lines running thru our house, but we do not subscribe to any outside phone company for service.
Hi, my boss asked me to to figure out a way to cut down drastically on our telephone expenses. Although I don’t handle telephone systems per say, I’m a computer IT guy and figure I can handle this.
We currently have a 30 year old dinosaur phone system supported by Avaia and it’s routing four phone lines from ATT..then a fifth dedicated fax line which goes to a computer with fax software. Total 5 telephones, it’s a small office.
My goal is to cut down the telephone lines to 2 or 3 as business is very slow (we only advertise one number too). I’m hoping to get rid of the whole telephone system (which looks like a big switchboard and currently takes up a large closet) and get rid of the avaya bill too..phones can be bought on ebay for cheap when they break…we’re only paying for Avaya to keep the dinosaur alive, and they don’t want to do it. Basically the only features we need in office are the ability to put calls on hold and the boss likes his speed dialing…intercom would be nice.
Any suggestions..what would you do? Links to telephone routers or voip or something would help. Thanks.
telecommunications switches, structured cable for voice & data as well as sales and installation of Nortel Meredian telephone systems. please answer my request.
I am looking to, in the next two years or so to break into contracting my services as a com-tech. (E.G. Installing mainframes, telephone systems, wires/cables, data infrastructure) for businesses and companies(kinda like Avaya used to but only just me and maybe a couple of others). However I am uncertain as to which type of educational certificates I may need to acquire before engaging in such a field.
Any suggestions?
I have a keen interest in both telephone systems and IT so just more for interest than anything else i would like to make a phone system that would let me make internal calls and external calls using an old pc and existing land-line phones over the lan any info would be greatly appreciated.
The role of the telephone has changed over recent years but today it remains a vital instrument in any successful modern business. Whilst there may be alternative methods of communication available none has the reliability nor guaranteed response that the telephone provides. How would you choose to contact the emergency services for instance?
The telephone provides an immediate connection with a real time response. It is due to the mounting pressure for immediate response that has driven everyone who may at any time be away from their office to carry a mobile phone. The mobile telephone however has its downsides, for example how many times do you find yourself in an area with no coverage or call someone on their mobile and not get an answer?
The telephone in the office is always reliable and inevitably your backup to your mobile phone ‘…for urgent enquires please call my office on…’.
The telephone today is used for enquiries requiring an immediate answer therefore effective use of the phone is mission critical if you are not to lose your customers to a competitor. If you are selling a product and they cannot find out if product X has feature Y they will find your competitor and ask the same of them, the result being that a sale is lost. After sales care is just as important if you have a customer with one of your products that has a problem and they can not get an answer from you when they call, you can expect no repeat business from them especially if this is their first experience of your level of customer support.
When a customer calls you for whatever reason they expect an immediate answer to their enquiry. It is therefore extremely important that you handle the call efficiently. There are a number of problems that you need to overcome to do this. The first is to know who is calling so you can have any relevant information about the customer available. You may know this from their Caller ID however you can not know what the enquiry is regarding and this presents another problem. You must answer the call quickly and find out what the caller needs from your organization. However, statistically more than 70% of calls can not be handled at the first point of contact and need to be held for more than 45 seconds before being connected*, so the chances are that you are going to hold the caller while you find someone able to help. If you dump the call into a telephonic abyss of silence callers have been shown to hang up typically within 45 seconds so you will lose the call. With a competitive commercial market in today’s business environment losing calls is something which is vital to avoid. The solution to these logistical problems is to provide music on hold on your business telephone system as this will reassure the caller that they have not been cut off and to keep them on the line while you try to find someone to help. This may be a member of staff on their mobile but due to the foibles of mobile phones this may not be successful, for example if they are in an area of poor coverage or have their phone switched off because they are with a client. For guaranteed availability and speed of response it is better to transfer the call to someone in the office where at all possible.
Until we have a technology as reliable and robust as the telephone it will remain a mission critical part of today’s successful modern business.
For more information visit our website
*Source: Network Magazine December 2006
By: T Paul White
Article Directory: http://www.articledashboard.com
Technology :: Small Business Phone Systems Having Advanced Facilities
The world of telephone communication have improved a lot in so many years that it has become difficult to choose the right kind of system. VOIP internet .. By Thompson Jems. Read more…
BizPBX – free Phone System for windows download from Communication
Download bizpbx – free phone system for windows BizPBX is a Free Phone System (PBX) with Skype Trunk and Call Messenger, BizPBX is a Unified Communication Read more…
Anyone can operate an International Enterprise with web-based …
“My Web-based phone system instantly gave me an international call center. Essentially, my entire global telephone operation revolves around one toll free number. Read more…
It’s not at all uncommon for businesses on the rise to quickly outgrow their existing phone systems. For those businesses that on the slow path toward growth, however, the point at which a new system seems eminent brings up a dilemma. Should they attempt to expand their existing system or take the plunge and purchase something new. Fortunately, there are a number of affordable options in most cases, whether buying new or trying to make the most of an old system.
Keyless systems, which most small to mid sized businesses start out with, are usually expandable to up to 50 handsets. Some manufacturers and aftermarket manufacturers offer products to make keyless systems in the 30 to 40 handset maximum range able to handle additional lines. Before thinking about a PBX, it’s worthwhile for businesses to see how far they can expand with their current keyless system. For those with outdated keyless systems which can handle only 25 lines or less, a newer, used keyless system will likely double those capabilities and still be substantially more affordable than going with a PBX system.
For small businesses using KSU’s, moving to a keyless system may not be necessary. Newer KSU’s are as inexpensive as ever, and many can handle far more handsets than their immediate predecessors. A business that needs only one or two extra stations and doesn’t anticipate expansion beyond a total of two lines and ten total extensions would do well to price newer models on the market. As always, KSU’s are an exceptional value as the jump to keyless can be a major investment for small businesses.
If the move to a PBX is something that simply can’t be avoided, it’s going to cost quite a bit more than the KSU or keyless system it’s replacing. Still, compared to the PBX of yesteryear, newer systems are more affordable than ever and no longer require a cabinet full of phone equipment.
The latest PBX systems work with analog telephones as well as VoIP. VoIP systems take advantage of existing office Internet connections to provide affordable phone service. The downside of VoIP, especially for businesses who rely on telephone interaction with customers, suppliers, distributors and other businesses, is that reliability is tied in with Internet access. Many late model PBX systems are capable of handling both.
Article Directory: http://www.articledashboard.com
For more information about www.ineedtelephones.com/voip/voipintro.htm“> VoIP telephone systems, visit our VoIP section For more on www.ineedtelephones.com/avaya.htm“> Avaya, Lucent and AT&T phone systems , visit our Avaya section. For more on www.ineedtelephones.com/index.htm“> small business telephone systems and business phone systems , visit INeedTelephones.com.