I have a small retail business, however, our telephone line blows up with calls about store hours, directions, address, etc. I am searching for an announcement recording system, but I have no idea what it’s called, so it’s difficult to know where to look. What I have in mind: "Thank you for calling… We are located at BLAH BLAH. Our store hours are BLAH BLAH. If you would like to speak to a representative, please stay on the line (or please press 0)" Only after they stay on the line or press Zero will the call be connected and our phone will ring. Might anyone know what that service/system is called?

Filed under: Business Phone Systems